X1 Cancel segment 01
X2 Cancel segment 2
X1-3.6 Cancel segments 1 to 3 and 6
XI Cancel entire itinerary
XA Cancel Air segments only
To cancel a booking or make changes to segments in the Galileo reservation system, you can follow these general steps:
1. Access the Galileo reservation system: Launch your Galileo software or access the Galileo web portal provided by your travel agency or company.
2. Log in to your account: Enter your login credentials, including your username and password, to access your Galileo account.
3. Retrieve the booking: Locate the booking you want to cancel or modify. You can search for the booking using the passenger's name, booking reference number, or other relevant details.
4. Cancel a booking:
- To cancel the entire booking, you may use the appropriate cancellation command or function provided by the Galileo system. The command may vary depending on the version and configuration of the system you are using. It's advisable to refer to the Galileo user guide or contact your Galileo representative for the specific cancellation command.
- Follow the instructions provided by the system to confirm the cancellation. Verify any penalties or fees associated with the cancellation before proceeding.
5. Modify or change segments:
- To add or change segments within a booking, locate the specific booking you wish to modify.
- Use the appropriate command or function within the Galileo system to add or modify the desired segments, such as flights, hotels, or car rentals. The command may vary depending on the type of segment you want to add or change.
- Follow the prompts provided by the system to enter the necessary details, such as new flight information, dates, times, or passenger information.
- Verify the changes before finalizing them and ensure that any applicable fees or fare differences are understood.
It's important to note that the specific commands and functions within the Galileo system may vary depending on your system setup and configuration. It's recommended to refer to the Galileo user guide, documentation, or contact your Galileo representative for the precise commands and procedures relevant to your specific Galileo setup.
For Example: Please watch the Video.
FAQs
Here are some frequently asked questions related to canceling bookings and adding or changing segments in the Galileo reservation system:
1. How do I cancel a booking in Galileo?
To cancel a booking in Galileo, you can typically use the "HX" (Hex) cancel command followed by the appropriate booking reference number. For example, you would enter "HX-12345678" to cancel booking reference number 12345678. It's important to note that cancellation policies, penalties, and fees may apply, so it's advisable to review the specific terms and conditions associated with the booking.
2. Can I cancel individual segments within a booking?
Yes, you can cancel individual segments within a booking using the appropriate cancellation command for that specific segment type. For example, to cancel a flight segment, you would use the flight cancellation command provided by the Galileo system. It's important to be aware of any penalties or fees that may be incurred when canceling individual segments.
3. How do I add a segment to an existing booking in Galileo?
To add a segment, such as a flight, hotel, or car rental, to an existing booking in Galileo, you can use the appropriate command for the specific segment type. For instance, you would use the flight segment command to add a flight. Enter the required details, including flight number, date, time, and passenger information, following the prompts provided by the Galileo system.
4. Can I make changes to existing segments in Galileo?
Yes, you can make changes to existing segments within a booking in Galileo. The process for making changes will depend on the specific segment type you want to modify. For example, to change a flight segment, you would use the flight modification command in Galileo and provide the updated flight details. Ensure you follow the system prompts and review any associated fees or fare differences before finalizing the changes.
5. What if I encounter difficulties or need assistance with canceling or modifying bookings in Galileo?
If you encounter difficulties or require assistance with canceling or modifying bookings in Galileo, it's recommended to contact your Galileo representative, travel agency, or the support provided by Galileo. They will be able to provide you with specific guidance, troubleshoot any issues, and answer your questions based on your particular Galileo setup and configuration.
Remember, the commands and procedures provided here are general guidelines, and the actual commands and functionality within the Galileo system may vary. It's always best to refer to the Galileo user guide, documentation, or seek assistance from your Galileo representative for the most accurate and up-to-date instructions based on your specific Galileo setup.